Privacy Policy

Effective Date: 2025-10-09

tikeee.com ("We") values and respects your privacy. We manage personal data ("Data") with integrity and security, in compliance with applicable laws. This policy applies to Data collected via our website https://tikeee.com ("Site").

At a Glance

We collect account, order, and usage data to provide and improve the Service.

We use trusted providers (e.g., OVH, Stripe) and appropriate safeguards.

You can exercise your rights (access, correction, restriction) and withdraw consent.

Cookies help us improve the experience; you can manage them in your browser.

1. What is Personal Data?

Personal data refers to any information related to an identifiable person. This information can identify you directly (like your first and last name or email address) or indirectly through other associated data (like your computer's IP address, your credit card number, or your phone number).

2. What Data Do We Collect?

We may collect the following Data when you use our Site:

Data you provide:

Email address

First name and last name

City and country

Additional communications you choose to share (e.g., via contact forms)

Data collected automatically:

Device information (model, OS version, unique identifiers)

Log information (IP address, device details, browsing activity)

Cookies and similar technologies (to identify your browser/device and analyze usage)

3. Why Do We Process Your Data?

We use your data to:

Manage your inquiries and provide support.

Keep you informed of offers and new services. You can withdraw consent anytime by emailing contact@tikeee.com.

Data collected automatically helps us:

Optimize your experience and site features.

Understand preferences to offer suitable products/services.

Innovate and improve our offering.

Ensure security (e.g., detect fraud or malicious activity).

4. Who Do We Share Information With?

We may share data with trusted partners:

Service providers (hosting, payments, analytics, support). For hosting we use OVH; for payments we use Stripe (we cannot see your full card data).

Legal or government authorities where required by law.

Other entities in emergencies requiring disclosure.

Partners access only what’s needed, under confidentiality and our instructions. We do not sell your data.

5. Where Do We Store Your Data?

Your data is stored with OVH on servers based in France. For specific operations, processing may occur outside Switzerland or France; in such cases we proceed only with your explicit agreement and appropriate safeguards.

6. How Do We Secure Your Information?

We apply technical and organizational measures to protect against unauthorized access, use, modification, and disclosure.

We require providers to adhere to strict security standards and safeguard confidentiality.

Note: internet transmission cannot be guaranteed fully secure; any transmission is at your own risk.

7. How Long Do We Keep Your Information?

We retain data while your account is active or as necessary to provide the Service. After unsubscribing, we may retain certain information to comply with legal obligations or manage our rights (e.g., to assert claims).

8. Cookie Policy

On your first visit, a banner informs you about cookies; a cookie stores your consent to avoid re-prompting.

Cookies help us measure visits and improve UX (e.g., Google Analytics). Data used for statistics is anonymized and not shared for commercial purposes.

You can manage/delete cookies in your browser at any time. Refusing cookies may affect certain features.

9. Social Media and External Links

We are present on platforms like Facebook, X/Twitter, Pinterest, Instagram, LinkedIn, and YouTube. Please review their privacy policies to understand how they process your data.

Our Site may link to external sites we do not control; we are not responsible for their content or privacy practices.

10. Your Rights

You can:

Request access to your data to verify what we hold.

Request correction of inaccurate information.

Request cessation or limitation of processing (note: may require unsubscription and end access to services).

File a complaint with the competent data protection authority if you believe your data was not processed properly.

We aim to respond to verified rights requests within 30 days (extendable by 60 days for complex requests). You also have the right to data portability and erasure (where applicable). To exercise your rights, contact: contact@tikeee.com.

11. Legal Bases for Processing (GDPR)

Depending on the activity, we rely on one or more of the following legal bases:

Consent (e.g., marketing communications, certain cookies)

Contract (e.g., to provide services you request)

Legal obligation (e.g., accounting, tax)

Legitimate interests (e.g., site security, service improvements), balanced against your rights

12. International Transfers

We may process data outside your country. When we transfer personal data internationally (including outside the UK/EU), we use appropriate safeguards (e.g., Standard Contractual Clauses, adequacy decisions) and limit access to what is necessary.

13. Children's Privacy

Our services are not directed to children under the age of 13 (or higher age as required by local law). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us to request deletion.

14. Retention Details

We retain personal data for as long as necessary to fulfill the purposes described above, including to comply with legal obligations and resolve disputes. Typical examples:

Account, order and billing records: up to 6–10 years (legal/accounting)

Support tickets and communications: up to 24 months after closure

Analytics data: aggregated or anonymized where possible; raw data minimized and kept only as needed

15. Updates to This Policy

We may update this Policy from time to time. Material changes will be notified on the Site and/or via email where appropriate. The “Last updated” date above indicates the latest version.

16. Contact

Questions or requests about this Policy? Contact us at contact@tikeee.com.